Customer information
Terms of use
Effective: 24 September 2026
Service provider
Astrea Lume is operated by Hey Hello Ewa Prażmowska-Bekiersz, Sosnowiecka 56, 42-221 Częstochowa, Poland. NIP: 5732466858. REGON: 240247967. Contact: sebastian@astrealume.com. You may also write to the postal address above.
Purpose and eligibility
The service provides calculated astrological charts and AI-assisted interpretations for reflection and entertainment to users aged 18 or over. Astrology is not scientifically validated. Readings are not medical, psychological, legal or financial advice, and do not guarantee future events.
Accounts and acceptable use
Provide accurate information and protect your sign-in access. Only supply another person’s birth details when you are entitled to do so. Do not bypass access controls, overload the service or misuse another person’s account. Contact support to correct your saved profile or close your account.
Readings
Free access includes concise daily readings; account and Premium features are identified in the interface. Premium includes complete daily readings and detailed Birth Chart, Compatibility and Year Ahead reports. Unknown birth time limits precision and excludes the ascendant. House interpretations are not included in this version. Year Ahead describes twelve monthly snapshots, not continuous monitoring or exact event predictions. Daily email delivery is not included.
Technical requirements and reliability
You need an internet connection and a modern browser with essential storage for authentication. AI-generated text can contain errors. Generation may be interrupted; where saved progress is available, incomplete reports can resume for up to seven days. Continuous availability and error-free interpretations cannot be guaranteed. Mandatory consumer rights and remedies remain unaffected.
Price, payment and renewal
Premium costs USD 6.99 per month, charged at purchase and renewed monthly until cancelled. The total payable is displayed before you confirm payment; we do not add undisclosed charges. Your bank may apply currency-conversion fees. Stripe processes payments. Premium is activated after successful payment verification. Cancel renewal through Manage billing in your account or contact support; access continues until the end of the paid period, unless a refund or statutory withdrawal ends the contract earlier. Temporary promotional Premium access creates no payment obligation.
Complaints and access restrictions
Send complaints to the email or postal address above, describing the issue and requested outcome. We will respond within 14 days. We may restrict access where reasonably necessary to prevent unlawful use, serious misuse or security threats, explaining why when lawful and appropriate. Mandatory consumer remedies remain available.
Applicable law and updates
Polish law applies without depriving consumers of mandatory protections applicable in their country of habitual residence. We will communicate material changes where required. Changes will not retrospectively remove acquired rights. See Cancellation and refunds for withdrawal and cancellation information.